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    Ottawa, Ontario

Technical Documentation and Business Analysis

Ms. Mungham has been successfully meeting documentation requirements for 20 years. Her experiences range from business process analysis to end-user training, often within the same project. Her competent communication and organizational skills has resulted in solid work relationships, on target projects and client satisfaction.

Her writing contracts have been associated with the following types of requirements: strategic and operational business processes, policies and procedures, system requirements, training plans and design documents, templates, training manuals, reference documents, online help facilities, and web-based desk manuals/courseware. Since 1995, Ms. Mungham has enjoyed delivering the training courses related to the various projects.

Ms. Mungham's most recent work at PWGSC has provided her direct experience with the Information Technology Infrastructure Library (ITIL) Service Management framework, which outlines best practices for the efficient and cost-effective use of IT resources within an IT organization.

Working within a project/team environment as an analyst and writer, Ms. Mungham has become an interface between management and operations, and between the application development group and the client community. Ms. Mungham brings added value to each project in that her understanding of the client’s business processes, validated against the implemented system requirements, makes her a valuable quality assurance resource.

Susan Mungham's Resume

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